Frequently Asked Questions

Creating your 11vip account is quick and straightforward. Visit 11vip Login and click "Register." Fill in your full name, email address, mobile number, and preferred password. You'll receive a one-time PIN (OTP) on your registered mobile number to verify your account. Once verified, you can log in and start exploring our full game library. Remember, you must be at least 21 years old to register — this is a strict requirement under Philippine gaming regulations.

11vip requires all members to complete KYC (Know Your Customer) verification before making their first withdrawal. Accepted government-issued IDs include:

• Philippine Passport
• SSS / UMID Card
• Driver's License (LTO)
• PhilSys National ID
• Voter's ID
• PRC Professional ID

You may also be asked to submit a selfie holding your ID and a proof of address (e.g., a utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24 hours on business days.

On the 11vip Login page, click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll assist you right away.

No. Each player is permitted to hold only one active 11vip account. Creating multiple accounts (also known as "multi-accounting") is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

You can update certain account details — such as your mobile number, address, and communication preferences — from the Account Settings section after logging in. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team at [email protected], as these are tied to your KYC records.

11vip supports a wide range of local Philippine payment methods for both deposits and withdrawals:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international wire transfers. We're continuously working to add more local payment options for our Filipino players.

The minimum deposit at 11vip is ₱100 for most payment methods. Some promotions may require a higher minimum deposit to qualify for a bonus — always check the specific promotion terms before depositing. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps in line with our AML compliance obligations.

Withdrawal processing times at 11vip are as follows:

• GCash / PayMaya: Typically within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days depending on your bank

All withdrawals are subject to a security review. First-time withdrawals may take slightly longer as our team verifies your KYC documents. Withdrawals requested on weekends or Philippine public holidays may be processed on the next business day.

11vip does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — please check with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules. We recommend using GCash or PayMaya for the fastest and most cost-effective transactions.

Most deposits reflect instantly. If your deposit hasn't appeared after 30 minutes, please take a screenshot of your payment confirmation (e.g., GCash transaction receipt) and send it to our support team at [email protected] with your registered email address and the transaction reference number. Our team will investigate and resolve the issue as quickly as possible, usually within a few hours.

New 11vip members are eligible for a welcome bonus on their first deposit. To claim it, simply register your account, complete basic verification, and make your qualifying first deposit. The bonus will be credited to your account automatically — no promo code needed in most cases. Check the current promotions page for the latest welcome offer details, including the minimum deposit amount and applicable games.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place bets totaling ₱10,000 before the bonus converts to withdrawable funds. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms carefully.

Bonus funds cannot be withdrawn directly — they must first meet the wagering requirements outlined in the specific promotion's terms. Once the wagering requirement is fulfilled, the bonus converts to real cash that you can withdraw freely. If you wish to withdraw your real-money balance before completing wagering, the bonus and any winnings derived from it will be forfeited. Your real-money balance is always withdrawable at any time.

Yes, most 11vip bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not completed within the validity period, the bonus and any associated winnings will be removed from your account automatically. We recommend checking the expiry date of each bonus in your account's "My Bonuses" section right after claiming.

11vip offers a comprehensive game library designed for Filipino players, including:

• Slots: Hundreds of video slots from top providers, with themes ranging from classic fruit machines to modern jackpot titles
• Live Casino: Real-time baccarat, blackjack, roulette, and poker with live dealers
• Bingo: Multiple bingo rooms with varying ticket prices and jackpot sizes
• Keno: Fast-paced number draws with flexible betting options
• Super Wheel: Our signature spin-to-win game with multiplier prizes

All games at 11vip use certified Random Number Generator (RNG) technology, which ensures that every spin, draw, and card deal is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. Live casino games are streamed in real time from professional studios with physical cards and wheels, providing an additional layer of transparency. 11vip operates under applicable Philippine gaming regulations to ensure fair play for all members.

Minimum bets vary by game type. As a general guide:

• Slots: As low as ₱1 per spin on select titles
• Bingo: Tickets starting from ₱5
• Keno: Minimum bet of ₱10 per draw
• Live Casino: Table minimums typically start at ₱50 for baccarat and blackjack
• Super Wheel: Starting from ₱10 per spin

These are approximate figures and may vary depending on the specific game variant or table selected.

Absolutely. 11vip is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The site is built with a responsive design that adapts seamlessly to any screen size, whether you're playing on a smartphone in Manila, a tablet in Cebu, or a laptop in Davao. For the best experience, we recommend using a stable Wi-Fi or LTE connection.

11vip uses industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ firewalls, intrusion detection systems, and regular security audits to safeguard our platform. For more details on how we handle your data, please read our Privacy Policy.

If you suspect that someone has accessed your 11vip account without your permission, take these steps immediately:

• Change your password right away from the Account Settings page
• Enable two-factor authentication (2FA) if not already active
• Contact our support team at [email protected] to report the incident and request a temporary account freeze
• Check your recent transaction history for any unauthorized activity

Our security team will investigate and respond within 24 hours. Never share your password or OTP with anyone — 11vip staff will never ask for your password.

11vip does not sell your personal data to third parties. We may share limited information with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating our platform and complying with Philippine legal and regulatory requirements. All third-party partners are bound by strict data protection agreements. For full details, please review our Privacy Policy.

The minimum age to register and play at 11vip is 21 years old. This is a strict requirement under Philippine gaming regulations. We verify the age of all players during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds forfeited. We take our responsibility to prevent underage gambling very seriously.

You can set deposit limits, loss limits, and session time limits directly from the Responsible Gaming section in your Account Settings. Limits take effect immediately once set. Reducing a limit is instant, while increasing a limit requires a 7-day cooling-off period to ensure the decision is considered carefully. We encourage all players to set limits that reflect their personal budget and entertainment goals. Visit our Responsible Gaming page for a full guide.

If you feel that gambling is negatively affecting your life, you can request self-exclusion at any time. Available periods are 6 months, 1 year, 3 years, or permanent. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or email our support team at [email protected] with the subject "Self-Exclusion Request." During the exclusion period, your account will be suspended and you will not receive any promotional communications from us. For more information, visit our Responsible Gaming page.

You are not alone. If you or someone you know is struggling with problem gambling, please reach out for support. 11vip's own support team is available 24/7 at [email protected] and can help you activate self-exclusion or connect you with resources. PAGCOR also administers responsible gaming programs in the Philippines — we encourage players who need additional support to explore all available national resources. Remember: gambling should always be entertainment, not a solution to financial or personal problems.