11vip Terms & Conditions

1 Acceptance of Terms

These Terms govern your access to and use of the 11vip online gaming platform, including all games, features, promotions, payment services, and customer support offered through https://11vip.one and any associated mobile interfaces. These Terms apply to all users of the 11vip platform, whether registered members or visitors.

By registering an account with 11vip, you confirm that:

• You have read and understood these Terms in full;
• You agree to comply with these Terms and all applicable Philippine laws and regulations;
• You meet all eligibility requirements set out in Section 2;
• You are acting on your own behalf and not on behalf of any third party.

11vip reserves the right to update or modify these Terms at any time. Continued use of the platform following any such modification constitutes your acceptance of the revised Terms. We will endeavor to notify registered members of material changes via email or platform notification.

2 Eligibility & Registration

To register and use the 11vip platform, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• Age: You must be at least twenty-one (21) years of age. This requirement is in accordance with Philippine gaming regulations. 11vip strictly prohibits the use of its platform by individuals under 21 years of age. We reserve the right to request proof of age at any time and to suspend or close accounts where age verification cannot be completed satisfactorily.
• Jurisdiction: You must be physically located in a jurisdiction where online gaming is permitted under applicable law. It is your sole responsibility to ensure that your use of 11vip complies with the laws of your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under Philippine law.
• One Account Per Person: Each individual may hold only one (1) registered account on 11vip. The creation of multiple accounts by the same individual is strictly prohibited and may result in the forfeiture of all balances and permanent account closure.
• Not Self-Excluded: You must not be subject to any self-exclusion order, voluntary or otherwise, from 11vip or any other gaming platform.

When registering, you agree to provide accurate, current, and complete information. 11vip may require identity verification documents (government-issued ID, proof of address, or other documentation) before processing withdrawals or as part of our Know Your Customer (KYC) compliance obligations.

3 Account Responsibilities

You are solely responsible for all activity that occurs under your 11vip account. Specifically, you agree to:

• Keep your login credentials (username and password) strictly confidential and not share them with any third party;
• Notify 11vip immediately at [email protected] if you suspect unauthorized access to your account;
• Ensure that all personal information associated with your account remains accurate and up to date;
• Not allow any other person to use your account, including family members;
• Not use another member's account under any circumstances.

11vip will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. Any activity conducted through your account will be deemed to have been authorized by you unless you have notified us of a security breach in accordance with the above.

Accounts are non-transferable. You may not sell, transfer, or assign your 11vip account or any rights associated with it to any other person.

4 Deposits & Withdrawals

All financial transactions on 11vip are conducted in Philippine Peso (₱). The following terms apply to deposits and withdrawals:

• Accepted Payment Methods: 11vip currently accepts deposits and processes withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank. Available methods may change from time to time.
• Minimum Deposit: Minimum deposit amounts are displayed at the time of transaction and may vary by payment method.
• Withdrawal Processing: Withdrawal requests are subject to identity verification and may take up to three (3) to five (5) business days to process, depending on the payment method selected. 11vip reserves the right to request additional documentation before processing any withdrawal.
• Own Funds: You may only deposit funds that belong to you. The use of funds derived from illegal activity is strictly prohibited and will be reported to the appropriate Philippine authorities.
• Bonus Wagering: Withdrawals of bonus funds are subject to applicable wagering requirements as specified in the relevant promotion terms. Failure to meet wagering requirements before requesting a withdrawal may result in the forfeiture of bonus funds.
• Fees: 11vip does not charge fees for standard deposits or withdrawals. However, your payment provider may apply their own transaction fees, for which 11vip bears no responsibility.

5 Bonuses & Promotions

11vip offers various bonuses and promotional offers to eligible members. The following general terms apply to all bonuses unless otherwise specified in the individual promotion terms:

• Bonuses are available to eligible registered members only. 11vip reserves the right to determine eligibility at its sole discretion.
• Each bonus offer is subject to specific wagering requirements, minimum odds, game restrictions, and time limits as detailed in the applicable promotion terms.
• Bonuses may not be combined unless explicitly stated otherwise.
• 11vip reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Any attempt to abuse, exploit, or manipulate bonus offers — including through the use of multiple accounts, coordinated betting, or other fraudulent means — will result in the forfeiture of all bonus funds and may result in permanent account closure.
• Bonus funds are credited to a separate bonus wallet and must meet wagering requirements before they can be withdrawn as real money.

6 Gameplay Rules

All games available on the 11vip platform are governed by individual game rules, which are accessible within each game interface. The following general gameplay terms apply across all 11vip games:

• All game outcomes are determined by certified random number generators (RNGs) or, in the case of live casino games, by real-time physical processes conducted by live dealers.
• Once a bet has been confirmed and accepted by the system, it cannot be cancelled or modified.
• In the event of a technical malfunction or system error during gameplay, 11vip reserves the right to void affected bets and return stakes to the member's account. The decision of 11vip in such matters is final.
• 11vip does not guarantee the continuous availability of any specific game or feature. Games may be temporarily unavailable for maintenance, updates, or other operational reasons.
• Members are responsible for ensuring they have a stable internet connection when playing. 11vip is not liable for losses resulting from connectivity issues on the member's end.

7 Prohibited Conduct

The following conduct is strictly prohibited on the 11vip platform. Violation of any of the following may result in immediate account suspension, forfeiture of balances, and referral to the appropriate Philippine authorities:

• Registering more than one account on the 11vip platform;
• Providing false, misleading, or fraudulent information during registration or verification;
• Using the platform if you are under 21 years of age;
• Attempting to manipulate game outcomes through software, bots, scripts, or any other automated means;
• Colluding with other players to gain an unfair advantage;
• Engaging in any form of money laundering or using the platform to process funds derived from illegal activity;
• Exploiting software bugs, errors, or vulnerabilities — any such discovery must be reported to 11vip immediately;
• Harassing, threatening, or abusing 11vip staff or other members;
• Attempting to access another member's account without authorization;
• Using VPNs, proxies, or other tools to circumvent geographic or account restrictions.

8 Intellectual Property

All content on the 11vip platform — including but not limited to the 11vip brand name, logo, website design, graphics, text, game interfaces, software, and promotional materials — is the exclusive property of 11vip or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the 11vip platform solely for your personal, non-commercial entertainment purposes. You may not:

• Copy, reproduce, distribute, or publicly display any content from the 11vip platform without prior written consent;
• Reverse engineer, decompile, or disassemble any software used on the platform;
• Use the 11vip brand, logo, or trademarks in any manner without express written authorization.

9 Privacy & Data

11vip collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the 11vip platform, you consent to the collection and use of your personal information as described in the Privacy Policy.

We implement industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and 11vip cannot guarantee absolute data security.

For full details on how we handle your data, please review our Privacy Policy.

10 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, 11vip, its directors, officers, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform;
• Any loss of funds resulting from unauthorized account access where you have failed to maintain the security of your credentials;
• Any interruption, suspension, or termination of the platform or any game or feature;
• Any technical malfunction, system failure, or connectivity issue beyond our reasonable control;
• Any decisions made by you in reliance on information provided on the platform.

The 11vip platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the platform's fitness for a particular purpose, uninterrupted availability, or freedom from errors.

11 Suspension & Termination

11vip reserves the right to suspend, restrict, or permanently close any member account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms;
• Suspected fraudulent, illegal, or abusive activity;
• Failure to complete identity verification within a reasonable timeframe;
• Receipt of a self-exclusion request from the member;
• Compliance with a legal obligation or regulatory directive;
• Inactivity for a period exceeding twelve (12) consecutive months.

Upon account closure, any real-money balance remaining in your account (after deduction of any applicable bonus funds that have not met wagering requirements) will be returned to you via your registered payment method, subject to completion of identity verification. Accounts closed due to fraud or Terms violations may have their balances forfeited.

You may close your 11vip account at any time by contacting our support team at [email protected]. Voluntary account closure requests will be processed within five (5) business days.

12 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms or your use of the 11vip platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

11vip operates in compliance with applicable Philippine gaming regulations. Members are responsible for ensuring that their use of the platform complies with the laws of their own jurisdiction.

13 Amendments

11vip reserves the right to amend, update, or replace these Terms at any time. The most current version of the Terms will always be available at https://11vip.one/terms-conditions. The date of the most recent revision will be indicated at the top of this page.

Where changes are material, we will endeavor to provide reasonable notice to registered members via email or platform notification. Your continued use of the 11vip platform following the posting of revised Terms constitutes your acceptance of those changes.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 11vip support team:

• Email: [email protected]
• Support Hours: 24/7 Philippine Standard Time
• Language: English and Filipino

We aim to respond to all inquiries within twenty-four (24) hours. For responsible gaming concerns, please also visit our Responsible Gaming page.