11vip Privacy Policy

1 Overview

11vip is committed to protecting the privacy and personal data of all users of our platform. We understand that when you share your information with us — whether to create an account, make a deposit, or contact our support team — you are placing trust in us to handle that information responsibly.

This Policy applies to all personal data collected through the 11vip website at https://11vip.one, including all games, features, promotions, payment services, and customer support channels. It applies to all registered members and visitors, regardless of whether they are located in Metro Manila, Cebu, Davao, or anywhere else in the Philippines.

11vip operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

2 Data We Collect

11vip collects the following categories of personal data from users of the platform:

We collect only the minimum personal data necessary for the purposes described in this Policy. We do not collect sensitive personal information (such as health data or political opinions) unless specifically required by law or with your explicit consent.

3 How We Collect Your Data

11vip collects personal data through the following means:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions, you provide us with personal data directly.
• Automated technologies: When you access the 11vip platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. See Section 9 for more details on cookies.
• Third-party sources: We may receive data about you from third-party identity verification providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), fraud prevention services, and analytics providers, where permitted by applicable law.
• KYC and AML checks: As part of our compliance obligations under Philippine gaming regulations and anti-money laundering laws, we may obtain data from credit reference agencies, government databases, or other verification services.

4 How We Use Your Data

11vip uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your 11vip account, including processing your registration and verifying your identity;
• Service delivery: To provide you with access to all games, features, and services available on the 11vip platform;
• Payment processing: To process deposits and withdrawals in Philippine Peso via your chosen payment method;
• Compliance: To fulfill our legal obligations under Philippine gaming regulations, the Data Privacy Act, and anti-money laundering laws, including age verification (21+) and KYC requirements;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Responsible gaming: To monitor gaming behavior and identify patterns that may indicate problem gambling, and to enforce self-exclusion requests;
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services;
• Marketing and promotions: To send you relevant promotional offers and updates about 11vip, where you have consented to receive such communications. You may opt out at any time;
• Platform improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the 11vip platform.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 11vip processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you (i.e., to provide the 11vip gaming services you have registered for);
• Legal obligation: Processing is required to comply with applicable Philippine laws, including gaming regulations, AML obligations, and tax requirements;
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For certain processing activities, such as marketing communications, we rely on your explicit consent. You may withdraw consent at any time by contacting us at [email protected].

6 Data Sharing & Disclosure

11vip does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your financial transactions;
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and analytics service providers who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Philippine government agencies, including the National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement bodies, where we are legally required to disclose information;
• Professional advisers: Lawyers, auditors, and accountants engaged by 11vip, subject to professional confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 11vip's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to handle it in accordance with applicable Philippine data privacy laws and our contractual requirements. We do not permit third-party service providers to use your data for their own purposes beyond the specific services they provide to 11vip.

7 Data Retention

11vip retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your active membership and for a minimum of five (5) years following account closure, in accordance with Philippine gaming and AML regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by anti-money laundering legislation;
• KYC and identity verification documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer support communications: Retained for up to three (3) years from the date of the interaction;
• Marketing preferences: Retained until you withdraw your consent or request deletion.

When personal data is no longer required, 11vip will securely delete or anonymize it in accordance with our data disposal procedures.

8 Security Measures

11vip takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure, including:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the 11vip platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Strict access controls ensuring that only authorized 11vip personnel can access personal data, on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication options for member accounts;
• Continuous monitoring of our systems for suspicious activity and potential security incidents.

9 Cookies & Tracking Technologies

11vip uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions. The following types of cookies may be used:

• Essential cookies: Strictly necessary for the operation of the 11vip platform, including maintaining your login session and enabling core features. These cannot be disabled.
• Analytics cookies: Used to collect anonymized data about how users interact with the platform, helping us identify areas for improvement. These are only set with your consent.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 11vip platform. By continuing to use our platform after being presented with our cookie notice, you consent to our use of non-essential cookies as described above.

10 Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11vip:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as described in this Policy;
• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller, where technically feasible;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days, in accordance with the Data Privacy Act and NPC guidelines.

11 Minors

The 11vip platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 11vip platform, please notify us immediately at [email protected].

Age verification is a mandatory step in the 11vip registration process. We reserve the right to request government-issued identification at any time to confirm that a member meets the minimum age requirement.

12 Changes to This Policy

11vip reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. The most current version of this Policy will always be available at https://11vip.one/privacy-policy.

The date of the most recent revision is indicated at the top of this page. Where changes are material, we will endeavor to notify registered members via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the 11vip platform following the posting of a revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically to stay informed about how 11vip protects your personal information.

13 Contact & Data Protection Officer

11vip has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us:

• Data Protection Officer: 11vip Data Privacy Team
• Email: [email protected]
• Support Hours: 24/7 Philippine Standard Time
• Language: English and Filipino

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For more information about your rights under the Data Privacy Act, visit the NPC's official resources.

For responsible gaming concerns or to request self-exclusion, please visit our Responsible Gaming page.