Gaming should always be fun — never a source of stress or financial hardship. At 11vip, we take responsible gaming seriously and provide every Filipino player with the tools and support they need to stay in control.
Our Commitment
We've built a comprehensive set of responsible gaming tools directly into the 11vip platform. These features are available to every registered member — free of charge, no questions asked.
Set daily, weekly, or monthly deposit limits on your 11vip account to keep your spending within a budget you're comfortable with. Limits take effect immediately and can only be lowered instantly — increases require a 7-day cooling-off period.
Set a maximum session duration so the platform automatically reminds you — or logs you out — when you've been playing for a set amount of time. A healthy break goes a long way, lodi.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, your account will be temporarily suspended and you will not be able to log in or place bets on 11vip.
If you feel your gambling is becoming a problem, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanently. Once activated, your account will be closed and you will not be able to re-register during the exclusion period.
Set a maximum loss threshold per day, week, or month. Once you reach your limit, 11vip will automatically prevent further betting activity until the limit period resets — helping you avoid chasing losses.
Our Filipino-speaking support team is available around the clock to assist with any responsible gaming concern. Whether you need help setting limits or want to discuss self-exclusion, we're here for you — no judgment, always confidential.
Self-Assessment
Honest self-reflection is the first step toward staying in control. Ask yourself these questions — if you answer "yes" to two or more, it may be time to reach out for support.
Do you find yourself spending more money on gambling than you originally planned?
Have you ever borrowed money or sold personal belongings to fund your gambling?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you tried to win back money you've lost by gambling more — also known as "chasing losses"?
Has gambling caused problems in your relationships, work, or studies?
Do you hide your gambling activity from family members or close friends?
Do you gamble to escape stress, loneliness, boredom, or other negative feelings?
Have you ever felt guilty or ashamed about the amount of time or money you spend gambling?
If you answered yes to two or more of the above, we strongly encourage you to use 11vip's self-exclusion or cool-off tools, or contact our support team at [email protected] for confidential assistance. You can also visit our Responsible Gaming tools section to set limits on your account right away.
Step-by-Step
Setting responsible gaming limits on your 11vip account takes less than two minutes. Here's how to do it:
Visit 11vip.one and log in using your registered email and password. Make sure you're on a secure connection.
Click on your profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.
Inside Account Settings, navigate to the "Responsible Gaming" tab where all limit and exclusion tools are available.
Select deposit limits, loss limits, session time limits, cool-off period, or self-exclusion. Enter your preferred values and confirm.
Your limits take effect immediately. You'll receive a confirmation email at your registered address. Limit reductions are instant; increases require a 7-day review period.
Self-Exclusion
Self-exclusion is a powerful tool for players who feel they need a longer break from gambling. At 11vip, we make this process straightforward and judgment-free. Once you request self-exclusion, your account will be suspended for the chosen period and you will not be able to access any games, promotions, or deposit functions.
Available self-exclusion periods: 6 months · 1 year · 3 years · Permanent
To request self-exclusion, follow the steps above and select "Self-Exclusion" from the Responsible Gaming tab, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request." Our team will process your request within 24 hours.
Important: During a self-exclusion period, 11vip will not send you any promotional emails or bonus offers. If you attempt to re-register a new account during an active exclusion period, that account will also be closed. We take this commitment seriously.
Under Philippine gaming regulations administered by PAGCOR, self-excluded players may also register with the national exclusion program. We encourage players who need additional support to explore all available resources for responsible gaming in the Philippines.
Healthy Habits
Decide how much you're comfortable spending before you open the app. Treat it like entertainment money — once it's gone, it's gone. Never gamble with rent, bills, or savings.
Gambling outcomes are random. Chasing losses is one of the most common signs of problem gambling. Accept losses as the cost of entertainment and walk away when you've hit your limit.
Step away from the screen regularly. Grab a snack, take a walk around the barangay, or spend time with family. Gaming is more enjoyable when it's part of a balanced lifestyle.
Avoid playing when you're stressed, upset, or exhausted. Emotional states can lead to impulsive decisions. Play with a clear head and a calm mindset for the best experience.
If gambling is affecting your relationships or finances, talk to a trusted friend, family member, or professional counselor. You don't have to face it alone — support is available across the Philippines.
Play Smart, Play Safe
11vip is the Philippines' premier online casino — and we want every player to have a safe, enjoyable experience. Set your limits, know your boundaries, and play within your means. Ready to play responsibly? Join thousands of Filipino players today. Must be 21 years or older.